I've been to all three VW dealers for service that are close to Buffalo & honestly they're all pretty similar. Towne gets points for participating in the CARFAX Service Network, VW Service Coupons & not leaving my car smelling like an ashtray like another dealer.I docked the star because my oil change did not show-up correctly on the CARFAX so it doesn't look like I actually did it according to CARFAX. Not sure why this is the case as at another dealer it came through just fine. I know it's a small detail, but with the abysmal VW resale value I want to make sure I get every dollar for it in a few years when I trade it in & I feel like a complete CARFAX Service History helps.
The staff consists of professionals, exemplified by their excellent service to their customer accommodation and appreciation.
as always the best service in town would not take my vehicles any where else
Service manager actually walk me out to my car to make sure everything was perfect .great experience!
Bought a awesome jetta there 3 years ago and have not had 1 problem with it at all.great helpful staff too they don't pounce on you like some sales people do.i respect that
Visit to correct a "recall" issue. Deborah was efficient; she kept me informed on the vehicle's progress. Thanks..
Always fast, friendly and done right! I have a ten-year-old car that they service as if it were new. (Although i must admit I’ve had to have it serviced very infrequently. It’s a great car!) Every member of the staff is friendly, courteous and helpful. Each does his/her job with precision and integrity. They have an incredibly comfortable waiting area, but you rarely spend much time there because the service is fast and efficient! Get the feeling I’m impressed with Schmitt’s/Towne VW? Absolutely!
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